Recent Regulation (EU) 2018/3021 addresses unjustified online sales discrimination based on customers' nationality, place of residence or place of establishment within the internal market. It applies to all traders2, including online marketplaces, operating within the Union, in connection to transactions relating to the sales of goods or the provision of services within the Union.
In particular, some customers are not able to buy goods and services online from traders located in a different Member State at the same conditions as locals, because of their nationality, residence or establishment. Online retailers may prevent customers to access and purchase goods or services cross-border by imposing restrictions to consumers on the basis of their nationality, place of residence or location by virtue of restrictions such as blocking access to websites across borders / re-routing customers to local websites if the customer has not given prior consent; making it impossible to complete an online order, purchase goods or download content when accessing a website from abroad; denying delivery across border; applying different prices and conditions depending on nationality, residence or location of the customer (through geo-localizing methods); refusing to accept cross-border payment, etc. Hence, practices hindering access to websites from other Member States (geo-discrimination), are prohibited on the basis of the Regulation.
Unjustified geo-blocking consists in discrimination between EU customers based on market segmentation along national borders, in order to increase profits to the detriment of consumers and the single market prerogative. Geo-blocking and other geographically-based restrictions limit the possibility for consumers and businesses to benefit from the advantages of online commerce and cross-border sales.
The Regulation aims to give consumers wider and easier access to products and services cross-border in the framework of the EU digital single market strategy and counter market fragmentation. Thus, on the basis of the Regulation, consumers in a member state buying products abroad, online, will, in principle, have the right to be treated like local consumers and take advantage of best prices, sales, offers and conditions.